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1. How can I be sure my utility bill has been paid?
2. How do I sign up?
3. How will I know how much my bill is?
4. How will my bill be paid?
5. Is there a charge for this service?
6. What if I have a question about my bill?
7. What if I want to stop the automatic utility bill payment plan or change my banking information?
8. What if my account is with a Credit Union or Savings and Loan?
9. When does the automated utility bill pay take effect?

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1. What is backflow?
2. What is a backflow prevention device?
3. What is the law?
4. What is the most common form of a cross-connection?
5. Why should I be concerned about backflow?

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1. Why is the Coroner’s Office involved?
2. Will an autopsy be performed?
3. Can I refuse an Autopsy?
4. Will I still be able to have an open casket service if an autopsy is performed?
5. Do I have to pay for an autopsy to be done?
6. How long will it take before my loved one is released from the coroner’s jurisdiction?
7. Is viewing or visiting allowed while my loved on is under the coroner’s jurisdiction?
8. Who contact’s the funeral home?
9. How do I obtain a certified copy of the death certificate?
10. When will the autopsy report be ready and how do I obtain a copy?
11. What are my next steps after my loved one has been taken under the coroner’s jurisdiction?
12. Who is considered the next of kin?

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1. What happens during a radiation emergency?
2. What is the best protective measure for the public and when would you need to take potassium iodide (KI)?
3. What is potassium iodide?
4. How much potassium iodide (KI) should I take?
5. How should I store potassium iodide (KI) tablets?
6. Is potassium iodide (KI) safe for everyone?
7. How can you obtain potassium iodide (KI) tablets?

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1. What is HealthChek?
2. Who is eligible for HealthChek?
3. What is covered during a HealthChek exam?
4. When are HealthChek clinics held?

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1. Who is Eligible for Home Health Care?

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1. What are noroviruses?
2. What are the symptoms of illness caused by noroviruses?
3. What is the name of the illness caused by noroviruses?
4. How serious is norovirus disease?
5. How do people become infected with noroviruses?
6. When do symptoms appear?
7. Are noroviruses contagious?
8. How long are people contagious?
9. Who gets norovirus infection?
10. What treatment is available for people with norovirus infection?
11. Can norovirus infections be prevented?

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1. What should I do to prevent COVID-19?
2. What should I do if I have more questions?

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1. What is Tuberculosis (TB)?
2. How is Tuberculosis (TB) spread?
3. What is a Tuberculosis (TB) skin test?

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1. What is Women, Infants and Children (WIC)?
2. Who is eligible for Women, Infants and Children (WIC)?
3. What does Women, Infants and Children (WIC) provide?
4. How do I apply?
5. What do I bring to my first visit?

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1. What’s the weather?
2. Where can I purchase a NOAA weather radio?
3. Who needs a NOAA weather radio?

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1. How Does Veterans Affairs calculate your pension?
2. What is countable income for veterans pension eligibility purposes?
3. What are Aid, Attendance, and Housebound benefits?
4. What about net worth?

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1. When do I need a building permit and how much will it cost?
2. May I start work before my permit is issued?
3. Do I need a permit to replace a water heater?

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1. Do I still need to boil my water if I have a filter system on my faucet or refrigerator?
2. How long must a Precautionary Boil Water Advisory or Boil Water Notice be in effect?
3. How will I be notified of a precautionary boil water advisory or boil water notice?
4. How will I know when the precautionary advisory or notice has been lifted?
5. Is the water safe for washing dishes, laundry, and bathing?
6. Under what circumstances will Ottawa County issue a Precautionary Boil Water Advisory or Boil Water Notice?
7. What are total coliform bacteria?
8. What if I drank some water before I found out about the advisory?
9. What should I do during a Precautionary Boil Advisory Water or Boil Water Notice?

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1. Are there any liens on my property?
2. Can I send my documents by mail?
3. Can you change the name on my deed? Can you add a name to my deed?
4. Can you sell me a postage stamp to return my document?
5. Does Ottawa County charge for a marginal notation on a deed?
6. Does the Recorder’s Office sell or provide forms?
7. How can I pay for the recording fee?
8. How much does it cost to record a document?
9. If I call your office on the phone, what information should I have available so that you can help find documents about the property in question?
10. Should I prepare my own document?
11. When I send a deed to be transferred and recorded, may I send one check or money order that includes the total amount for the auditor’s and recorder’s fees?
12. Will you provide copies by mail or email?

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1. What is e-bill and how does it work?
2. Are there any additional charges?
3. What are the benefits of e-bill?
4. What payment options do I have with e-bill?
5. If I sign up for e-bill, do I have to sign up for automatic bill pay?
6. What if I have multiple utility billing accounts?
7. Will the e-bill look like the paper statement I get every month?
8. Can I still mail in my payments with e-bill?
9. What if I want to stop e-bill and return to paper billing?
10. Can I view my e-bill if I do not have a computer at home?
11. Is it safe to receive my bill via email?
12. How soon will I receive my first e-bill?
13. How do I sign up?
14. What do I do if I’ve changed my email address or want to be notified at a different email address?
15. I’m not receiving the email notifications each month. What do I do?
16. Will my email address be shared with anyone else?
17. What about past due notices or other notifications sent by Utility Billing Department?
18. What is the Customer Portal?
19. How do I sign up for Automated Bill Payment?
20. How do I transfer my water and sewer service if I am moving?
21. How is my sewer/water bill handled when I sell my home in the middle of the month?
22. I forgot to schedule a final meter reading before I moved out of my old residence. What should I do?
23. Do you require a security deposit before service is started?
24. Where can I pay my bill?
25. The water usage on my bill seems high. Can this be rechecked?
26. Does water usage factor into the calculated sewer bill?
27. If I don’t pay my sewer and/or water bill is there a penalty?
28. I have paid my bill late. Can I have my penalty waived?
29. What will happen if I am a sewer customer only and do not pay my bill?
30. How long will the above sewer bill charges stay on my property taxes?
31. I have a grinder pump for which I supply the electric. Do I receive a credit for this?
32. How do I change my mailing address?
33. I experienced a leak in my private water service. Is there an adjustment that can be made on my bill?
34. What is an equivalent dwelling unit?
35. If I purchase a home from a Sheriff’s Auction, what am I responsible for concerning the sanitary sewer and/or water?
36. If my tenant does not pay the sewer and/or water bill and delinquent charges were added, who is responsible for the payment?
37. I have a financial crisis and cannot pay my utility bill. What can I do?
38. How much does the Ottawa County Regional Water Plant and Transmission System charge each governmental stakeholder for the wholesale supply of water?
39. Why is there year round water and sewer billing for seasonal customers?